Overall functions
        1. Customer Survey and Development Administration: According to Xia Yan Group's operating needs, through the organization to carry out customer surveys activities to understand the Group's various clients in all aspects of the situation, as the Group develops potential customers, to meet customer services they need to provide evidence.
        2. Customer relationship management: through the establishment and improvement of customer service systems, and continuously improve customer service approach, the Group won a good reputation, and thus consolidate and strengthen the Group and the customer relationships, the Group's sales efforts to provide support.
        3. Account Management: the establishment of specialized large customer service team for the Group's major customers tailored personalized service model, provide targeted full service, thereby ensuring with major customers and stable cooperative relations, increase our operating margins.
        4. Service Management: Creating service management system and norms, organization and implementation of Group sales service of the work, its commitment to solve customer problems and improve customer satisfaction and loyalty.
        5. Customer Complaint Management: develop and improve customer complaint management practices; the use of reasonable complaints handling skills to eliminate customer dissatisfaction, avoiding between enterprises and customers misunderstanding, as the Group's business and sales activities to create the best external environment.
        6. Customer Information Management: Creating a customer information management system for customers in all aspects of data and timely collection, aggregation, classification filing, and for specific customer analysis, marketing strategy development, customer service strategy consummate provide evidence.
        7. Call center management: through the establishment of advanced call center system and appropriate business model, effectively providing customers with high quality, high efficiency, full service, enhance customer service efficiency; while further coordinating the Group's internal management, to assist Group all branches of marketing and sales work.
 
Functional subdivision
        Customer Service Department's core values, that is, through the establishment of a sound customer service system, providing customers with perfect service, maintain and continuously improve the enterprise customer satisfaction, enhance brand awareness and reputation, increase market share, so as to Group has created a steady stream of opportunities. Customer service specific functions.